{"id":5291,"date":"2026-11-04T15:14:55","date_gmt":"2026-11-04T15:14:55","guid":{"rendered":"https:\/\/my-frisia.com\/reclamation\/"},"modified":"2026-11-04T15:30:57","modified_gmt":"2026-11-04T15:30:57","slug":"reclamation","status":"publish","type":"page","link":"https:\/\/my-frisia.com\/fr\/reclamation\/","title":{"rendered":"R\u00e9clamation"},"content":{"rendered":"[vc_row type=\u00a0\u00bbfull_width_background\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb column_margin=\u00a0\u00bbdefault\u00a0\u00bb column_direction=\u00a0\u00bbdefault\u00a0\u00bb column_direction_tablet=\u00a0\u00bbdefault\u00a0\u00bb column_direction_phone=\u00a0\u00bbdefault\u00a0\u00bb bg_color=\u00a0\u00bb#000000&Prime; scene_position=\u00a0\u00bbcenter\u00a0\u00bb top_padding=\u00a0\u00bb220px\u00a0\u00bb bottom_padding=\u00a0\u00bb100px\u00a0\u00bb text_color=\u00a0\u00bblight\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb row_border_radius=\u00a0\u00bbnone\u00a0\u00bb row_border_radius_applies=\u00a0\u00bbbg\u00a0\u00bb row_position_desktop=\u00a0\u00bbdefault\u00a0\u00bb row_position_tablet=\u00a0\u00bbinherit\u00a0\u00bb row_position_phone=\u00a0\u00bbinherit\u00a0\u00bb overflow=\u00a0\u00bbvisible\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb gradient_type=\u00a0\u00bbdefault\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_tablet=\u00a0\u00bbinherit\u00a0\u00bb column_padding_phone=\u00a0\u00bbinherit\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb flex_gap_desktop=\u00a0\u00bb10px\u00a0\u00bb column_element_direction_desktop=\u00a0\u00bbdefault\u00a0\u00bb column_element_spacing=\u00a0\u00bbdefault\u00a0\u00bb desktop_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_backdrop_filter=\u00a0\u00bbnone\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_position=\u00a0\u00bbdefault\u00a0\u00bb max_width_alignment_desktop=\u00a0\u00bbdefault\u00a0\u00bb max_width_alignment_tablet=\u00a0\u00bbinherit\u00a0\u00bb max_width_alignment_phone=\u00a0\u00bbinherit\u00a0\u00bb gradient_direction=\u00a0\u00bbleft_to_right\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; width=\u00a0\u00bb2\/3&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb animation_type=\u00a0\u00bbdefault\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb border_type=\u00a0\u00bbsimple\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb][vc_column_text text_direction=\u00a0\u00bbdefault\u00a0\u00bb]\n<h2>Votre r\u00e9clamation<\/h2>\n[\/vc_column_text][vc_column_text text_direction=\u00a0\u00bbdefault\u00a0\u00bb]Afin que nous puissions assurer le suivi de vos r\u00e9clamations, veuillez conserver les articles concern\u00e9s, y compris leur emballage.<br \/>\nD\u00e8s r\u00e9ception de votre demande de contact, un membre de notre service client prendra contact avec vous. Veuillez fournir des informations compl\u00e8tes dans le formulaire de contact afin que nous puissions traiter votre demande dans les meilleurs d\u00e9lais et l&rsquo;examiner au cas par cas.[\/vc_column_text]<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_5' >\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>\u00ab\u00a0<span class=\"gfield_required gfield_required_asterisk\">*<\/span>\u00a0\u00bb indique les champs n\u00e9cessaires<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_5'  action='\/fr\/wp-json\/wp\/v2\/pages\/5291' data-formid='5' novalidate><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LeLvsQrAAAAAFQ2nsG-CtItLP7aCyEuolfuqPTZ' data-tabindex='0'><input id=\"input_a6eb59d3dff413553ce510b4b447e530\" class=\"gfield_recaptcha_response\" type=\"hidden\" name=\"input_a6eb59d3dff413553ce510b4b447e530\" value=\"\"\/><\/div>\n                        <div class='gform-body gform_body'><div id='gform_fields_5' class='gform_fields top_label form_sublabel_below description_below validation_below' data-column-layout='fixed'><div id=\"field_5_1\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"3e71b725\" data-field-span=\"12\"><label id='gfield_label_5_1' class='gfield_label gform-field-label' for='input_5_1'><span class='gform-field-label__text'>N\u00b0 DE LOT (num\u00e9ro de lot commen\u00e7ant par L)<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_5_1' type='text' value='' class='large'    placeholder='N\u00b0 DE LOT (num\u00e9ro de lot commen\u00e7ant par L)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_5_2\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"f84fe59e\" data-field-span=\"12\"><label id='gfield_label_5_2' class='gfield_label gform-field-label' for='input_5_2'><span class='gform-field-label__text'>Date limite de consommation (MM\/AAAA, imprim\u00e9e en noir sur l&#039;emballage)<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_2' id='input_5_2' type='text' value='' class='large'    placeholder='Date limite de consommation (MM\/AAAA, imprim\u00e9e en noir sur l&#039;emballage)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_5_3\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"852e8231\" data-field-span=\"12\"><label id='gfield_label_5_3' class='gfield_label gform-field-label' for='input_5_3'><span class='gform-field-label__text'>Heure (au format HH:MM en chiffres) ou (au format HH:MM en lettres). Veuillez saisir l&#039;heure compl\u00e8te.<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_3' id='input_5_3' type='text' value='' class='large'    placeholder='Heure (au format HH:MM en chiffres) ou (au format HH:MM en lettres). Veuillez saisir l&#039;heure compl\u00e8te.' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_5_4\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"7d42883a\" data-field-span=\"12\"><label id='gfield_label_5_4' class='gfield_label gform-field-label' for='input_5_4'><span class='gform-field-label__text'>Nom de l&#039;article :<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_4' id='input_5_4' type='text' value='' class='large'    placeholder='Nom de l&#039;article :' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_5_5\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"232321ca\" data-field-span=\"12\"><label id='gfield_label_5_5' class='gfield_label gform-field-label' for='input_5_5'><span class='gform-field-label__text'>Lieu d&#039;achat (magasin) :<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_5' id='input_5_5' type='text' value='' class='large'    placeholder='Lieu d&#039;achat (magasin) :' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_5_6\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"71e6c781\" data-field-span=\"12\"><label id='gfield_label_5_6' class='gfield_label gform-field-label' for='input_5_6'><span class='gform-field-label__text'>Remarques<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_6' id='input_5_6' class='textarea small'    placeholder='Remarques' aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_5_13\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"851dec1c\" data-field-span=\"12\"><label id='gfield_label_5_13' class='gfield_label gform-field-label' for='gform_browse_button_5_13'><span class='gform-field-label__text'>Photo du d\u00e9faut<\/span><\/label><div class='ginput_container ginput_container_fileupload'><div id='gform_multifile_upload_5_13' data-settings='{&quot;runtimes&quot;:&quot;html5,flash,html4&quot;,&quot;browse_button&quot;:&quot;gform_browse_button_5_13&quot;,&quot;container&quot;:&quot;gform_multifile_upload_5_13&quot;,&quot;drop_element&quot;:&quot;gform_drag_drop_area_5_13&quot;,&quot;filelist&quot;:&quot;gform_preview_5_13&quot;,&quot;unique_names&quot;:true,&quot;file_data_name&quot;:&quot;file&quot;,&quot;url&quot;:&quot;https:\\\/\\\/my-frisia.com\\\/fr\\\/?gf_page=2eed72625e2a7d4&quot;,&quot;flash_swf_url&quot;:&quot;https:\\\/\\\/my-frisia.com\\\/wp-includes\\\/js\\\/plupload\\\/plupload.flash.swf&quot;,&quot;silverlight_xap_url&quot;:&quot;https:\\\/\\\/my-frisia.com\\\/wp-includes\\\/js\\\/plupload\\\/plupload.silverlight.xap&quot;,&quot;filters&quot;:{&quot;mime_types&quot;:[{&quot;title&quot;:&quot;Fichiers autoris\\u00e9s&quot;,&quot;extensions&quot;:&quot;*&quot;}],&quot;max_file_size&quot;:&quot;268435456b&quot;},&quot;multipart&quot;:true,&quot;urlstream_upload&quot;:false,&quot;multipart_params&quot;:{&quot;form_id&quot;:5,&quot;field_id&quot;:13,&quot;_gform_file_upload_nonce_5_13&quot;:&quot;843fe4e4af&quot;},&quot;gf_vars&quot;:{&quot;max_files&quot;:0,&quot;message_id&quot;:&quot;gform_multifile_messages_5_13&quot;,&quot;disallowed_extensions&quot;:[&quot;php&quot;,&quot;asp&quot;,&quot;aspx&quot;,&quot;cmd&quot;,&quot;csh&quot;,&quot;bat&quot;,&quot;html&quot;,&quot;htm&quot;,&quot;shtml&quot;,&quot;shtm&quot;,&quot;stm&quot;,&quot;stml&quot;,&quot;hta&quot;,&quot;jar&quot;,&quot;exe&quot;,&quot;com&quot;,&quot;js&quot;,&quot;lnk&quot;,&quot;htaccess&quot;,&quot;phar&quot;,&quot;phtml&quot;,&quot;ps1&quot;,&quot;ps2&quot;,&quot;php3&quot;,&quot;php4&quot;,&quot;php5&quot;,&quot;php6&quot;,&quot;py&quot;,&quot;rb&quot;,&quot;tmp&quot;]}}' class='gform_fileupload_multifile'>\n\t\t\t\t\t\t\t\t\t\t<div id='gform_drag_drop_area_5_13' class='gform_drop_area gform-theme-field-control'>\n\t\t\t\t\t\t\t\t\t\t\t<span class='gform_drop_instructions'>D\u00e9posez les fichiers ici ou <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<button type='button' id='gform_browse_button_5_13' class='button gform_button_select_files gform-theme-button gform-theme-button--control' aria-describedby=\"gfield_upload_rules_5_13 gfield_description_5_13\"  >S\u00e9lectionnez des fichiers<\/button>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_5_13'>Taille max. des fichiers\u00a0: 256 MB.<\/span><ul class='validation_message--hidden-on-empty gform-ul-reset' id='gform_multifile_messages_5_13'><\/ul> <div id='gform_preview_5_13' class='ginput_preview_list'><\/div><\/div><div class='gfield_description' id='gfield_description_5_13'>Photo de l'emballage et du d\u00e9faut (si possible)<br\/>(Remarque ci-dessous)<br\/>Veuillez joindre une photo de l'emballage sur laquelle apparaissent la date limite de consommation et le num\u00e9ro de lot.<\/div><\/div><div id=\"field_5_7\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"3aaddf8f\" data-field-span=\"12\"><h3>Donn\u00e9es personnelles<\/h3><\/div><div id=\"field_5_8\" class=\"gfield gfield--type-text gfield--input-type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"94bfdbb7\" data-field-span=\"12\"><label id='gfield_label_5_8' class='gfield_label gform-field-label' for='input_5_8'><span class='gform-field-label__text'>Nom, Pr\u00e9nom<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_5_8' type='text' value='' class='large'    placeholder='Nom, Pr\u00e9nom' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_5_10\" class=\"gfield gfield--type-address gfield--input-type-address gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"cd61cd29\" data-field-span=\"12\"><legend id='gfield_label_5_10' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Adresse<\/span><\/legend>    \n                    <div class='ginput_complex ginput_container has_street has_city has_zip ginput_container_address gform-grid-row' id='input_5_10' >\n                         <span class='ginput_full address_line_1 ginput_address_line_1 gform-grid-col' id='input_5_10_1_container' >\n                                        <input type='text' name='input_10.1' id='input_5_10_1' value=''    aria-required='false'    aria-labelledby=\"input_5_10_1_label gfield_label_5_10\"\/>\n                                        <label for='input_5_10_1' id='input_5_10_1_label' class='gform-field-label gform-field-label--type-sub '>Rue et num\u00e9ro de rue<\/label>\n                                    <\/span><span class='ginput_left address_city ginput_address_city gform-grid-col' id='input_5_10_3_container' >\n                                    <input type='text' name='input_10.3' id='input_5_10_3' value=''    aria-required='false'    \/>\n                                    <label for='input_5_10_3' id='input_5_10_3_label' class='gform-field-label gform-field-label--type-sub '>Ville<\/label>\n                                 <\/span><input type='hidden' class='gform_hidden' name='input_10.4' id='input_5_10_4' value=''\/><span class='ginput_right address_zip ginput_address_zip gform-grid-col' id='input_5_10_5_container' >\n                                    <input type='text' name='input_10.5' id='input_5_10_5' value=''    aria-required='false'    \/>\n                                    <label for='input_5_10_5' id='input_5_10_5_label' class='gform-field-label gform-field-label--type-sub '>Code postal<\/label>\n                                <\/span><input type='hidden' class='gform_hidden' name='input_10.6' id='input_5_10_6' value='' \/>\n                    <div class='gf_clear gf_clear_complex'><\/div>\n                <\/div><\/fieldset><div id=\"field_5_11\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"08a1d0b0\" data-field-span=\"12\"><label id='gfield_label_5_11' class='gfield_label gform-field-label' for='input_5_11'><span class='gform-field-label__text'>Adresse e-mail<\/span><span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_11' id='input_5_11' type='email' value='' class='large'    aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_5_14\" class=\"gfield gfield--type-html gfield--input-type-html gfield--width-full gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\" data-group-id=\"eaa1740e\" data-field-span=\"12\">*Champ obligatoire<\/div><fieldset id=\"field_5_12\" class=\"gfield gfield--type-consent gfield--type-choice gfield--input-type-consent gfield--width-full field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\" data-group-id=\"2fbc15a8\" data-field-span=\"12\"><legend id='gfield_label_5_12' class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>Consentement<\/span><\/legend><div class='ginput_container ginput_container_consent'><input name='input_12.1' id='input_5_12_1' type='checkbox' value='1'   aria-labelledby=\"input_5_12_1_label gfield_label_5_12\"  aria-invalid=\"false\"   \/> <label id='input_5_12_1_label' class=\"gform-field-label gform-field-label--type-inline gfield_consent_label\" for='input_5_12_1' ><span class='gform-field-label__text'>J'ai lu la <a href=\"https:\/\/my-frisia.com\/fr\/privacy-policy\/\">politique de confidentialit\u00e9<\/a> et je l'accepte.*<\/span><\/label><input type='hidden' name='input_12.2' value='J&#039;ai lu la &lt;a href=&quot;https:\/\/my-frisia.com\/fr\/privacy-policy\/&quot;&gt;politique de 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